Day one they were late to letting us move in. Had to wait outside for three hours to let the paint dry. No compensation of course. Tried to blame us for not making a "move in" appointment, didn't tell us we had to. Constant water shut offs with little to no notice. Best case scenario is they'll slip a note under your door the night before. Apartment inspections with less than 24 hour notice (ILLEGAL). Absolutely no contact with management. Never in the office nor will they answer the phone until you ring the Goldmark main line. Police in the parking lot 2-3 nights a week during the summer. Thin walls and poorly constructed building. Don't be fooled by their responses on here, they're only interested in preserving their image and will not respond ever the minute you sign your lease.
I have been living here 10 years and I love it! I have no complaints other than the occasional water shut offs. I love the surroundings and the area. The residents here are very nice and we finally have a property manager here that actually cares.
From the beginning, the application process was not handled well. I had to call multiple time to see if our application had been accepted, reviewed, and approved. Each time I called, I was promised an answer either that day or the next. By the end of the week, I would have to call again, and I would be told that they would get me an answer the following week. We finally got our application approved with only a week to spare before the move-in date. At least, we thought it would be our move-in date. As we were driving to Courtyard at the scheduled time, my roommate got a call that we would have to wait a few hours as the former tenants had only left that morning, and there was a lot to be done. My roommate and I sat in the parking lot with our trailer of belongings for hours. We went to the leasing office several times for updates until we were finally told that we could either wait to move in until the next day, or cancel our lease. My roommate and I had no other option readily available, so we went with option 1. We regretted it. Zi, the manager, let us temporarily stay in another apartment while ours was being "worked on." The maintenance issues we were told involved a cracked window and carpet replacement. Finally, 3 days (not the next day) after our scheduled move-in date, we were told our apartment was ready (minus the window, which they said they were waiting for, but because of COVID parts were taking longer to arrive). When my roommate and I got to the apartment, we were shocked. The new carpet was nice, but the upper kitchen cabinets were pulling away from the wall. The lower cabinets were rotted. The small bedroom door was splintered. The blinds in front of the cracked window were broken. The kitchen linoleum was peeling up. The toilet needed to be replaced and the bathroom sink wasn't working. There was even blood on the counter in the master bedroom. Someone came to re-clean the apartment later that day after my roommate brought the need up. Maintenance fixed the bathroom sink and the toilet within the first 2 weeks we lived there. The upper cabinets did not get fixed for a few weeks, but they came next. I tried to give management and maintenance alike the benefit of the doubt, but, to put it mildly, things were not handled professionally. My bedroom door did not get replaced for 9 months, and a little later they finally replaced the cracked window. The blinds, linoleum, lower kitchen cabinets, and even the shared washer on my floor were not fixed the whole time I lived there. I called multiple times, was given time frames that were never met, and had a maintenance person barge in on my roommate while she was sleeping to replace a lightbulb in her closet--a working lightbulb, a maintenance request we did not make. Water got shut off about once a month with short notice and no explanation. Our apartment was treated 6 times by pest control, and we still got cockroaches even though our food was sealed and our trashcans are covered and taken out regularly. Any packages that I was not able to pick up within 15 minutes of their delivery were stolen. Again, I tried to give management and maintenance the benefit of the doubt. Zi is pleasant and professional sounding (when I have been able to get a hold of him), and my understanding is that there is perpetual overturn in maintenance workers. While I sympathize, it did not make my time at Courtyard better. I lived here for a year and saw few improvements despite complaints made. This is not the worst place one could live, but it is certainly not worth the rent we were required to pay. Either our situation is unique (I have spoken with other tenants and don't think it is), or maintenance is so overwhelmed by requests that it took them longer than a year to even consider looking at ours. Regardless, you could probably find a better option elsewhere.
WORST apartment complex to have ever been too. Property manager never answers calls, never calls back. Had the ceiling falling out and it's still sitting like that. Waited 6 months to get it fixed. DO NOT RENT HERE. GF WAS NEVER TOLD HOW TO CHECK OUT OR WHAT TO DO WITH ANYTHING. Property manager is z, he needs to be absolutely fired. Gets very confrontational when you miraculously get ahold of him for the 5 minutes he's in the office. Would give 0 stars if I could.
Lied about features of the apartment (dishwasher, garbage disposal, microwave, oven range), refused to adjust rent when confronted about this, and has yet to fix the mold in our cabinets. Police are constantly patrolling the premises. There is trash everywhere. Do not move here. UPDATE: Have had plenty of packages stolen, my car broken into (and rear ended). No real cameras or anything present. Water is shut off at least once a month, sometimes once a week. Management would not tell me specifically why this keeps happening.
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