Overall I’ve found the facilities to be clean and the staff has been extremely helpful. I’ll specifically thank Chantal, as she was very accommodating in finding me a unit that fit me well.
When I first moved in , it was okay I been complaining about the heat in my apartment , the. Building manger find every excuse to do nothing about , she mislead me about certain things about the rent , the Utilities . Don’t trust this place !!!!!!
This was the worst experience with a property management company I’ve ever had. I moved in while it was still under previous ownership, and everything was good at that time. Then it switched and all went downhill. Two months before my lease was up, I contacted them to let me know if I would be receiving a lease renewal and what the process was for that. They informed me that I would continue my lease month-to-month at my current rate after my lease was up. Then, a week before my lease was up they gave me a letter saying my rent was increasing by $300 a month, or more if I did month to month. I didn’t even have enough time to give my notice since it was taking effect the following week so I was forced to pay this increase. The letter itself was all over the place and said many different dates on it that were not consistent at all. I showed them the emails saying it would continue month to month at the same rate and they said another one of their employees was working there at that time and it was not an accurate thing to tell me. They said the reason for the large increase was rates at comparable places around the area. This was hard for me to grasp because the apartment units themselves are old and outdated, and there really aren’t any amenities - the gym they put in was less than desirable (had equipment stolen and not replaced, tv wasn’t even hooked up, ventilation in the room was terrible). Also they keep your packages in the office, but the office is only open during regular business hours and sometimes even closed during that time as well, so for someone who works weekdays it was almost impossible to pick up your packages. On top of all this, I was renting an underground parking space with a storage unit, and everything in my storage unit was ruined from mold. Wood items, things that were in totes, in plastic, everything. I asked Wendy if I could stop renting this since it wrecked all my things and clearly would not be using it anymore. Her response was “well, we aren’t liable for things in in the garage! You have to give 30 day notice on the garage spot/storage if you want to stop paying”. So I had to keep paying for a storage unit that I was not using and clearly did not store my items well. I gave my full notice after that situation, and it was accepted by Wendy. A few days before the last day of the month before moving out, I had not heard anything about check-out process, etc. I contacted Wendy and she was not aware I gave my notice. I showed her the email of her acceptance of my notice, and she then replied that she would not be there on the last day of the month so I wasn’t able to check out at that time. I ended up leaving my keys on the last day without an inspection since no one was in the office. I left my forwarding address both written and via email. I was contacted saying I’d receive my deposit back to the address I sent by a certain date about 3 weeks later. That date came and went, and so I reached out a few times. Each time was told it was confirmed the check was sent and should be on its way. Finally I asked to confirm the address used, and Wendy had given the wrong address. I realize this is a very long post, and these are only some of the things that had happened while living there. I wanted others to know what they are getting into before renting. The positive qualities about living here were the nice sized balcony and maintenance was quick and efficient the time or two I needed them.
I feel a need to tell of my experiences at the Creek Point apts. It’s not just how close it is to Walgreens where I get all my prescriptions and convenience items. It’s not just how close it is to Cub food, Aldys, Panero bread, dollar tree, and the Knollwood mall all within 5 blocks. It’s not that the building stays quiet and the tenants are all very nice and that maintenance has signs posted regarding masks and distancing. You can add all those up and that would be enough to make a person want to renew there lease year after year. However the main reason I want to stay is because the property is managed by Wendy who is much more then a building Mgr she’s a Conciere which I have not seen in all my experiences in the 25 years living In the twin Cities especially in this uncertain time we are all living in. I’m happy to have her here and I’m sure everyone else has the same feelings I hope all stay safe.
Watch out !! New manager Wendy quoted me and advertised a lower price for the 2 bed 2 bath, and then upon approval of the application she increased the price on the apartment . Horrible strategy. Why would you advertise a certain price , quote your future tenant tenant advertised price and we even talked to her she wrote it all down for us and we applied the same day and as soon as the application was approved she increased the rent !? There is shady business here and I am glad I am not going to be a part of it anymore .
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