We have used a handful of carpet cleaning services over the years and have always had decent results but never anything "Over the Top" until we hired Dream Steam. My initial inquiry was handled over the phone with such professionalism, unlike any other. The woman took so much time explaining their procedure, what I can expect and the approximate cost We had some pretty significant stains so she said she would prefer to send Joe P out to the property because they wanted to see the situation before making any promises. When Joe came out to quote he was completely honest and did not give any false hopes or expectations. I appreciated his honesty and hired him. Joe came out with his equipment and cleaned the floors, cleaned and deodorized the carpets and removed stains that I never thought would come out...Ever! We highly recommend Dream Steam and have already recommended Joe to others and will continue to use Dream Steam for all of our future cleaning needs. Thank you Joe for being so up front about the expectations and going way above and beyond! The house looks and smells new again. Scott L.
Joe P was very professional, prompt & courteous cleaning our carpets. He explained thoroughly how he as gonna go about cleaning them. We will use Dream Steam again when we need carpets cleaned. Thanks again Joe
I highly recommend Dream Steam. Their team did an amazing job from customer service to quality of work. Affordable pricing always helps too. Great job Dream Steam!!
Edit 12/2/20: After the initial cleaning that left one of the rooms in our home with a musty smell Joe P. contacted me to understand my concerns and offer to remedy the issue. The room in question is a basement room that has heavy pet traffic and not a lot of airflow. He was extremely helpful in helping me understand the cleaning process and possible causes for the smell. He offered to personally come back out to our house and re-clean the room. Throughout the whole process Joe was very good about keeping communication open, was very accomodating to our schedule, and very apologetic there was even an issue in the first place. It has been 3 days since the room was re-cleaned and there is no smell whatsoever other than a fresh, clean, new carpet smell. Very pleased with the remedy and attention that Joe provided. I would recommend Dreamsteam if you are in need of your carpets cleaned!
Very thorough and high quality carpet cleaning!
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