I can finally post my honest review of Ironwood Apartments as my lease has ended. Let's start with the good: When I first moved here (2020), the original managers and leasing managers were amazing. The management was great, attentive, helpful and had great communication. My move in process was flawless and all my of my questions were answered (Shout out to Austin, no longer there). The amenities were always clean and accessible! The apartment was clean, quiet (for my experience) and never had any maintenance issues with my place. The price was reasonable at that time and has now risen much higher. I loved living there! Spacious, great materials used for the apartment complex. Let's go with the bad: It was all great until my move out and when the management switched to a different company. All the original leasing mangers/managers were switched out with some other people. The new management was horrible (sorry for being blunt). When the management switched, the resident portal switched to a completely different website (greystar before, much better than the new one, centerspace), communication such as emails were never sent out (apartment announcements, news etc..). It was such a horrible experience. When my lease was ending, I never received any emails about my lease ending (although I should have known this so I won't pin this on them) because the new management switched all their emails so it went into my junk mail. I had to get penalized for an extra month of rent at WAY HIGHER costs and that sucked. 75% my fault that I should have know my lease end date and 15% for their bad communication. I spoke to their leasing manager and property manager. The property manager never replied to my emails. Luckily the leasing manager did but her communication speed was horrendous because she was "busy" which I get it but I've been a current paying resident, should be able to get some feedback faster. To add on top of that: Their attitudes during this process didn't seem to pleasing and more like "ugh, hurry up and deal with you". As much as that felt that way, at least it was all taken care of at the end. More issues started to happen such as, no rugs in the hallways (always had one before when I lived there), parking garage issues, pool and property safety issues after I left. There's probably going to be new rules and things taken away from the new management. I've never had any of these issues with their old management. If you read this far already, Ironwood was a great place. WAS a great place. I'm glad I am not there anymore due to the new management and arising issues. Also to add some more sprinkles, Bass lake road has at least 3-5 police/ambulances that pass it each day so if you don't like road noise, stay away. I'm curious to see if their management will reply with an automated "thank you for your review, call this number to speak about your review". No thank you! I request to just keep this review up for honesty and my experience. Ironwood before new management: Great! Affordable. Safe Now: Beware of warnings above. More expensive. Watch your back.
I have lived here a week and love it! The apartment building is clean, decorated beautifully, and smells good! There are a ton of amenities, multiple elevators (they’re fast and run smoothly), and a trash and recycling shoot on every floor. I see (not hear) a lot of residents dogs which always makes my day! Austin was the leasing agent that gave me the tour and he was very informative/friendly! The leasing process was a breeze. I highly recommend Ironwood apartments!
My boyfriend and I have been staying here for almost two weeks and the experience of residing in Ironwood apartments has been great. Austin (leading agent) has been very helpful and attentive. The complex is clean and I have enjoyed my stay thus far. The few people I have seen have been friendly and Ironwood apartments offers a comfortable and nice place to call home.
Best apartment I have lived in yet!!! feels like home! Love how clean the common area is & smells AMAZING! the staff is so kind and VERY helpful! I always have a handful of questions or concerns and they are very quick to help me figure anything out that I need. My dog also loves all the amenities!!! I don't see us going anywhere anytime soon :)
Absolutely love this place! I couldn’t be happier moving in. From the first tour i took with dimitry I knew this was going to be my new home. I was so welcomed from the first day I arrived. Austin made the transition so easy for me and always responsive regarding any questions I had. Love the management here and this building!!
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