Sent them email in early April to obtain a quote for some really basic work that needed done—dishwasher hookup, farmhouse sink hookup, gas line connection for new cooktop and running line to connect an ice maker (newly remodeled kitchen). Provided images with demarcation to make it super easy. No response. Called the office after a week to see if they got my email and to verify I sent it to the correct address. They were to get back to me but never did. I gave up and hired someone else. I get it, contractors are super busy right now and demand is high. But you have to be responsive and communicative. I generally like to support smaller, local business but they’re too busy for me. Found another plumber who was able to do the work and I’m hiring him for more stuff this summer. He was incredibly busy too but he returns calls and communicates.
Rick and Tim came to help me relocate a drain in my kitchen and did a wonderful job. They were both friendly and professional and clearly walked me through my options. I really appreciate that during COVID-19 they were both wearing masks without me having to ask (seriously, thank you for caring about your customers!!). Should I have any future plumbing needs, Jake the Plumber will be the first people I call! Booking process was also very slick; all online and very quick response times. Much appreciated Rick and Tim - you’re both awesome!!
I had a fairly urgent leak in a pipe from my boiler to a radiator. Jake himself came to my house the same day I called and repaired the leak quickly and corrected a previously bad installation. He explained everything so I could understand the issue, what was needed to correct it and also gave me many tips on maintenance. He was professional and thorough. I highly recommend Jake and his team for any plumbing work needed. Thanks, Jake!
We had an issue with our pilot light not staying lit on our water heater. I called Jake the Plumber at 9:00 AM and by 10:30 AM Stu arrived and was working on installing a new part - all under warranty. When we bought the water heater a year ago from Jake the Plumber we had an awesome experience (after a horrible experience with HERO Plumbing & Heating). Today was simply an extension of that great experience. Ironically enough, Stu is the same plumber who was here a year ago to install the product and he continues to be fabulous. If you are looking for great service and honest people who just want to do what's right, no games, Jake the Plumber is the way to go.
Requested quotes and submitted information on their website as instructed, never heard back
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