Management is completely unhelpful. We have been experiencing issues for months with packages being stolen or misplaced. MULTIPLE TIMES we have talked on the phone and emailed at least 4 different members of the staff about our frustrations and safety concerns, but keep getting pushed off to talk to someone else because it's "not my department." We have just had our 9th package misplaced here, and we haven't even lived here for a year. I paid extra money to ship it fast, need it so I can do my job, and now it's gone and nobody seems to be concerned or apologetic that this has happened multiple times to us. While the location is okay, and the cost is affordable, I do NOT recommend living here!!! I could not emphasize this more. The apartments are old and their layouts are illogical. As a resident you will not be valued, your concerns won't be addressed, and staff will place blame on you (or throw each other under the bus) before they'll accept responsibility for their mistakes. I'm disappointed that I've had to take this to the public, but enough is enough.
Laurel village was awesome for the most part! The staff was very friendly every time I called and answered any questions. The only thing is the rooftop is not open very late when you want to enjoy it on the weekends and I did get a package stolen when they were all laying out in front of the mailboxes, they said they could not do anything about that when there were cameras right there. Besides that, I do recommend the apartment, great location and close to a ton of restaurants and bars!
Management has been great so far, but my place was FILTHY when I moved in. I found dog food and a ton of ants behind the stove, and the carpet reaked of dog urine and when I took a rag to it, the rag came up soaked in dirt. However, when I told management that I didn’t think the carpet was cleaned well, they were super accommodating and even replaced it for me. Their speed was really impressive, however, I’m super disappointed with how dirty the place was when I moved in. I’ve attached some photos of a pipe behind the toilet as just one example.
I lived here four years ago, after moving from Chicago, and management was garbage from day one. They are completely worthless. I ended up having to record calls with them as they would lie with what they would tell you. Make sure you get everything in writing, record calls and document the hell out of your apartment pre and post moving. Location is fantastic but the management made living here terrible. Pay attention to the negative reviews as they have truth and value to them.
Kenna from the leasing office helped me find a great apartment with a good view and price. She deserves a BIG raise. I’d like the gym to have a pull-up bar though...
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