A young technician with great courtesy and manner worked on our central outdoor air conditioning unit for the house during the heat wave, he was patient to explain the problem after some diagnosis, and finished his job for a replacement of some parts outside and double checking everything inside, fairly thorough. Would defuse it again if anything happened. The charge was 300+ dollars, but I guess any of those maintenance work wouldn’t be cheap with other shops either, so we’re quite satisfied with it. At least they didn’t do sweet talking to sell you on replacing the whole unit etc, you know? Lewis
I don’t post ratings but with the summer heat, I want others to avoid my experience. As a company, Midland heating and cooling is awesome, came out within 24 hours of me calling, Karen was great with explaining things and answering my questions however their up charge on parts is why I give my rating. She diagnosed the issue instantly, the capacitor needed to be replaced. She told me the price which seemed high but my house was 88 degrees so I said fine, replace it because I wanted to make sure that was the only issue. I knew it was up charged vs me buying one myself but when I later looked up the price I was pretty ticked off, the exact capacitor cost $10… but the $90 trip fee turned into $369. That was an expensive lesson. (But I’m happy it’s fixed).
Josh did a great and very thorough job with our HVAC tuneup and service call today. He answered all our questions and although we didn’t ultimately find the cause of the exhaust smell, I feel much better about running our AC and knowing that it got some TLC today. We will use you again!
Kyle was very pleasant to work with despite my numerous questions about warranty and installation issues. He was patient and professional. Karen was the technician who came out and she was also excellent. Professional, explained things well, and made me feel included in decision making.
Called Midland recently for an A/C repair and would definitely recommend. Tech was a cool guy and was very professional. Would not hesitate to call back if something goes wrong in the future.
For more information on our listings and advertising services please contact us today!