I have lived here for about 3 months. The staff is new and has made amazing progress in my opinion. Nigel the property manager comes from the hospitality industry and it shows. He goes above and beyond in every way he can. Always asking if you need anything or if everything is up to standard. Sam the leasing manager is Amazing really goes above and beyond. She is always going out of her way to ensure things are addressed quickly! She has impeccable follow through and always tries to make it a great experience! Maintenace and cleaning is great as well. It’s like living in a hotel!
I'll start with the good: the location is wonderful and the courtyard is amazing and very convenient for late night dog duty. In my time here I have been locked in the elevator for half an hour, ignored when I emailed saying I would break my lease to get out of this place, left without AC in 90 degree weather for 5 days (considered an "emergency" according to their maintenance system), seen four building managers come and go, etc. Currently, there is a car that's been broken into in the garage. The shattered glass has been sitting there for at least four days. The hot water is out and since the "unit is from Italy" it will take a while to replace. We've been waiting on lights in the dimly lit, and frankly scary, garage for weeks. All residents' electronic keys failed during a city-wide curfew and did not start working for a week. Last week we had a fire alarm test from 1pm-3pm. Alarms were going off in the building and in individual apartments in the middle of the work day. When confronted by 8+ angry residents management claimed to have emailed everyone. No one got an email. It also isn't infrequent for homeless people to sleep in the lobby bathroom and club room. When I mentioned this to management they denied this has happened more than once, which I know for a fact is false. Every single time I've spoken to management about a problem I'm having I've been met with excuses and blatant lies. Please don't move here.
Just moved into a one-bedroom unit here. It's very lovely and spacious and has a beautiful view of the courtyard. Many other apartment communities in the area do not offer this much space, even when the prices are steeper. The amenities are great (I still have yet to utilize all of them!) Tiffany has been a great help with this whole process. She is always ready to answer any questions we have with a good attitude. I really feel at home here and the price is very affordable compared to other one-bedroom units in the area! ☺️
*Do not* trust the recent reviews. It's highly suspicious to say the least that they're all raving about a new building manager, Tiffany, who barely got started when they were written. They all also come from people with only one review. They're obviously BS. The service here is terrible. Maintenance requests are ignored, carpets are filthy, machines in the gym spend months broken, lights in public areas are burnt out, the staff turns over constantly, and as I'm writing this, the hot water has been out all day. Basically, nobody cares. This place tries to seem like a luxury building, and certainly charges as much, but they cut corners wherever possible. This is really disappointing. Do not live here. Period.
Just moved her recently and so far everything has been great. Tiffany, the office manager, has been super helpful throughout the leasing and move-in process.She's been very attentive and available to answer any questions or concerns that I had. All of the staff that I have been in contact with, including the cleaning and maintenance team, have been super nice and helpful with anything I have needed so far. I hope this continues throughout the entirety of my lease and if it does, I will be very satisfied with my decision to move here!
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