Decent work, poor accountability. Mistakes were made that required just a bit more communication or attention to detail. Unfortunately this required return trips to fix and they were not available or willing to make themselves available to make up for this, even after politely explaining our frustration. I expected more from a plumber that costs $200 per hour.
I called Norblom Plumbing at 8:00 AM and because they had a cancellation, I was able to receive same day service and my repair was promptly completed the same morning. The plumber that was dispatched, Jake, was very knowledgeable and friendly; he provided me an explanation of the work that would be involved and the cost between a repair and a replacement. The charge for the services was very reasonable and I will definitely call on Norblom Plumbing in the future.
Jake came to install our toilet. He was polite, professional, and clean. He did a wonderful job. The company was very professional and responsive and provided all the information we needed to know.
Alex is a ROCK STAR. Courteous, super smart and professional. Parts needed for 1 of our repairs came in record time. He adressesd all of our 4 issues in 1 service call. Bravo !
So kind and helpful. Pilot light went out and instead of charging me a service call the person who answered phone was kind enough to walk me through the steps to get it back on. Would definitely recommend and use them for my next project. Thank you Norblom!!
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