EXCELLENT from start to finish! HIGHLY RECOMMEND! Speaking with Jim on the phone was extremely helpful - his care and kindnesses and expertise were thoroughly appreciated. Andrew's knowledge and work at our house were exceptional - we are so grateful for his careful consideration and help. EVERYTHING PERFECT - THANK YOU!
I needed a new water heater due to the manner in which the old was vented so upon furnace replacement the old would not continue to vent. The installer was on time, professional and was efficient and completed the work leaving it looking great. The installer also remembered doing additional work in the house 7 years ago. Very impressive that your team remembers houses and home owners. I have always enjoyed working with Norblom and was pleased when I found out it was Norblom that was contracted by Standard Heating for the heater. I would recommend your company anytime.
He gave me the option of cleaning out that drain and cost. I agreed to it, but he warned me a few times that it might not be necessary so really wasn't pushy about upsell. I decided to do it just for peace of mind. When everything was done, he mentioned there was a clog in the trap and showed me how to fix the problem in the future and avoid a call to them in the future. Also told me I have a 3 month warranty for them to come back at no cost if problems persist. Great customer service and I would recommend them.
I needed an outside faucet fix (wouldn’t shut off). Decided to have them replace the inside shutoff valves replaced as well. After the first guy left I found the faucet still dripping and the towel I gave him to wipe up the water leaks from the inside work was gone. The next guy that came to fix the still dripping outside faucet made it very clear he wasn’t happy to be there. I was charged for time materials for the first guy and just materials for the second. Several weeks later I found that the closet the has the shutoff valve for the outside faucet, was flooded. The valve the second guy installed had been leaking for weeks. In the lower section of this closet I had some of my baseball collection. Ruined in the flooding was my autographed Tony Oliva photo! The next guys came and repaired the leak. The company never apologized for all of the problems. And today, months later was the final straw. A review of my water bill this month found that the meter hadn’t worked since July. The city worker that was sent to investigate found that when the first guy replaced the shutoff valve on the main water line he cut the small cable to the box that sends the meter readings to the city. I will now have to make 3 months of water payments on my next bill. I would NEVER recommend this company. My experience with them was full of problems!
Jake came out for a quote on the 10th. He was on time, professional and was honest the entire duration of the quote. We scheduled service for the 19th. Between the time he was out for a quote and the scheduled service date, I had a snafu with my dishwasher. I was easily able to add that to the service appointment. Jake was on site for less time than we scheduled, he was quick, efficient, and the repairs were done perfectly. I am so please I chose a local company who is honest, does things right, and does quality work while saving you money. I'll be calling Norblom again if I need service in the future, and I highly suggest you do the same if you're in need of a great plumber.
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