Convenient location and friendly staff. But equipment needs to be updated. I thought we paid a $40 annual fee for them to update and maintain equipment? Stair-master steps are broken. The lifting/free weight area isn’t big enough. Definitely could use a larger space for how busy it is.
The staff is the best part of this place. I have been a member since Day 1 and the desk staff is always friendly and nice and greet you. Cleaning is on point again, it did lag a bit in the past, but now, right back up to top notch standards. That is why I left Experience Fitness, the place was gross. Good selection of equipment and they do listen when there are concerns. The bonus is the hydro-massage units. I would recommend it. Side note, Alli is the best they have had at the front desk. Super personality.
WARNING: They do not make cancelling very easy. In the digital age the require you to come into the location and cancel in person or MAIL in a cancellation. Second warning do not MAIL a cancellation, the last time I did that the gym I was at claimed they never received it and charged me multiple months before I noticed. And you guessed it, they did not refund my money. They staff at the WBL PL were great but company policy is dated and annoying I will not be returning until a customer can cancel online.
If you want to cancel your account, they will instead freeze it until a certain day and once it is automatically unfrozen it will continue charging your account. It needs to be very clear that freezing and closing an account is not the same thing, if someone were to want to close an account for any other business, their account will be closed. If you wish to close your account here, you will have to double check what you're agreeing to. Glad I read that document you sent via email so that I know to chose a different gym! :)
I really love white bear planet fitness. I have been swiches between 3 different PF. White bear by far is the cleanest and most professional. I have witnessed staff walking around cleaning with a backpack of disinfectant spraying down equipment to even wiping the little toggle hooks. Every time I have gone to that location they have been great. Good clientele, every age and size at this location. Blaine location is newer, super young unprofessional staff. I have never witnessed any cleaning. It snowed and i asked if anyone shovels the walk into the place? The girl blames the night crew, claims she salted it and was waiting for it to melt and then she was going to shovel it. Weeks later its still a icy mess to get into the place. Very comfortable with the clientele. Roseville location is huge and very busy. Super helpful and nice staff. I dont recall see staff clean. But the place is so big and busy i might of missed it. This place has a younger clientele.
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