Great service, I got a quote from another company to unclog a drain for $380, but Richfield Plumbing Co did it for just $160. The plumber that came knew exactly what he was doing, and had the drain free in about 10 minutes. Excellent service!
I ended up canceling because of complete lack of professionalism. The first time a plumber came out and diagnosed the problem and said that he would ask their "person" to call me to schedule the fix. This "person" never did and when I called, I found out that the plumber had not turned in the paperwork. It was a week. I let it go due to the pandemic and scheduled for Tuesday morning and set up appointments for Tuesday afternoon. Now I'm being told, I was told the appointment was for morning or afternoon and I should have been available the whole day for the plumber to arrive. I ended up canceling afraid that this kind of professionalism would endanger my plumbing. And they STILL have not invoiced me and I'm not in their system for any prior work done.
Multiple jobs with RBC. Always done right for a fair price.
Two critical qualities differentiate this outfit — Trustworthy and fair. No, they may not be the cheapest service you might dig up, but they’re fairly priced and were very professional. In the midst of the pandemic, the last thing I wanted was a stranger coming into my home (and my master suite bathroom), after I’d carefully isolated for 7 weeks. It turns out my usual handyman was uncomfortable wearing a mask, had been in and out of supply shops without protection, and now had “the sniffles.” These folks came recommended by two different members of my exercise network. They were masked and bootied, kept their distance, and sanitized the area after their work was done. And they weren’t just going through the motions with all these precautions. They seemed to genuinely appreciate the need to protect themselves from possible contamination just as much as the customer. Yep, plumbers don’t come cheap, but sometimes you just need one. When you do, fair and trustworthy is probably the best place to put your money. And I’d sooner support these honest, small shops than the big ones with all the expensive TV ads. A usually cranky, but now satisfied customer here.
Contacted them about replacing a toilet. Was asked to send pictures and a detailed explanation of what I needed. Never heard from them. Even after a follow-up call and a promise that they would call back they never did.
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