The woman answering the phone was ex exceptionally friendly and helpful. A service provider came out within hours of my call. He was courteous, professional and respectful of COVID protocols. He provided an estimate In writing, fixed the blocked sewer line, and came in on budget.
They were here within 45 minutes of calling. Gerve was very professional and knowledgeable. Would recommend to anyone in the area! They found clogs at 40’ and 80’ and are offering a free camera service to further assess our pipe situation.
Andrew was an awesome technician! Very friendly and shared good knowledge with me. He made this process a little less painful! Would recommend to friends
Luke was great and resolved our issue quickly - very satisfied! He was able to get the larger blade down our sewer drain, when previously no one could.
I went into the basement to start a load of laundry. I have done that a million times without turning a light on. So I heard and felt the wet floor before I saw it. Lights on to view the laundry room caused me to freak out. Was that what I though it was... Oh s*** it was. Then I went to the basement bathroom. 😳 It was the holiday weekend. Roto Rooter was open and had crews ready to help. I believe the first person showed up in 30 minutes. Brian arrived to assess the situation. I said he was an angel to help us deal with this mess. He talked about options to snake the drain. He told me if potential issues (additional costs) that might happen if he was not successful using the secondary value. Good news he was able to clean both the main and the laundry pipe. He was very knowledgeable. He was professional. He was compassionate as my basement was a mess and to be honest not ready to spend my holiday weekend dealing with this. He recommended an additional services that was included in the house visit. Very happy with prompt and professional service.
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