Very intent to details, family oriented integrity driven company
2017 I did Phase I of a big renovation and spent 19K with Steinkraus and when I got the bill I asked for back up documentation to support the invoice and was given the run around and an answer well we aren't the cheapest plumbers and we need to cover overhead. When we started Phase II we really like the plumber and thought let's give them a second try and asked for another person to be our contact. They sent the owner Merle and he did a bid which we signed but stated we were concerned that some of Phase III might be included but were told don't worry we will be fair and take care of you. When I got the 17K bill I had kept track of all the hours. I am about 5K in the dark how they came up with the total and they refuse to itemize the invoice. My advise is if you work with them it is time and materials and you ask for documentation. The time spent on site for Ryan was a total of 67 x $135.00 = $9045.00 plus $1000.00 Material plus fixtures $2440.00 =$12, 485.00. Even if you added on a 20% management fee it still would be below the $17,210.00 invoice I received. So basically they charged me $205.00 an hour? I just wish they felt the need to walk me through all the charges but they have no interest. The good news we think our plumber was great just not the front office. The bad news is we have Phase III and can't use them. 5 Stars for plumbing!
Good service with a smile.... Helpful and knowledgeable about their wears
Two days no return call. I called again to find out they are NOT taking residential work.
My plumber was awesome! He was on time to replace my bathroom fixtures. He had the items shipped from Pipeline Supply directly to the house the prior day so he started work and was done in no time flat. They have been in the business for years with a solid customer satisfaction rating outside of this Google rating service. They were recommended to me by another happy customer.
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