Let’s see, I moved into a GREAT community in 2014. The staff was responsive, maintenance was superb, and the grounds were well kept. HOWEVER, it all went downhill fast. They decided to shut down the secured package. If it was for people not picking them up, start to charge them, but instead they decide to punish everyone. Once this happened, the hallway became cluttered with packages which creates a trip hazard and an unclean presentation. As the pandemic hit, people became their worst. They didn’t return carts (which should of just meant that the building got rid of them to stop the latter from happening), crude messages were left in hallways and elevators (don’t worry, management sent out a memo email... really fixed that issue), and packages started being stolen heavily from December 2020 to present. And what has management done? Oh, let’s send out another email... building 5300 has gone from a home to a hole. Figure out what thieving person(s) you allowed into our homes and get them out or continue to lose the good people that you once had in this community.
Such a beautiful community with amazing staff! I cannot say enough about the staff! They are efficnet, helpful, reliable and so welcoming. The apartments are large and spacious with lots of storage and closet space! Not to mention a beautiful pool to enjoy!! 100000/10
Overall, nice place to live that I would recommend to others. I lived here for 1 year. I gave 4 stars because of noise issues. Pros: great location with many places and freeways nearby, lots of trails and parks nearby, apartments feel spacious with tall ceilings, secure building at night, parking lot was always very empty with lots of spots, friendly staff, great maintenance team, all units have full size washer/dryer, community events, clean and well maintained building, and diverse community. Cons: this may vary depending on location but from my experience, can hear noise easily. I lived in the 5200 building 1st floor and heard the people above and next to me clearly 24/7. I also heard people in the underground garage, talking, car horns when locking, cars driving, etc. clearly from anywhere in my apartment. I lived next to the indoor basketball court and the hours were not followed. This was the biggest concern for us when we moved in and staff said they would make sure the hours were enforced. I was woken up early in the morning on weekends multiple times since my bedroom wall shared the same wall as the court and I could hear and feel everything as if I was in there. I notified staff by email and in person of multiple incidents but it was never resolved which was disappointing. The court door was supposed to be locked each night when the office closed and it was unlocked almost every other night (we checked each night) and there would be people in there very early am or very late pm being loud and sometimes not even playing basketball. The front desk stopped taking packages so they were put out in the open on the ground by the mail boxes which was a bit worrisome as anyone can enter the building during the day and have access to this area.
While going through the move-in process the front staff was very quick to get things moving, and help ensure the move was as smooth and easy as possible. Responding to emails and texts promptly made it an easy transition.
I had an incredibly disappointing year living at Stoneleigh. We had issues left and right. Our apartment was right above the gym and we could hear the repeated thump of someone on the treadmill and weights being dropped on the floor. I would lie awake in the mornings in bed listening to someone running; there was no sleeping in at that apartment. They offered to change gym hours but even after that, it still started at 7:30AM and it would have been nice to sleep in later than that. We had a lot of issues with black mold in the apartment. It was a total nightmare. They first tried telling us that it wasn't mold but I knew that wasn't the case. When they finally did acknowledge that it was mold in the vents, it was a battle to have it removed. We had strongly urged for a professional outside company to do remediation but we were turned down multiple times. We did have them come in but I was in no way trusting they completely got rid of the mold. They tried convincing us their maintenance person has done it plenty of times before. Ok? That doesn't mean he is doing it correctly. This is my health at risk, not yours. There was even mold around all the window sills. I'm sure they'll paint over that before the next person moves in. Don't bother with this place.
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