Moved into the Covington in 2019. My husband and I broke our lease to relocate to Florida. When we moved in, the management team was very attentive and responsive. They have a new management team now and they are very unorganized and no attention to details. No one ever has a definite answer to anything and the team is never on the same page. They charge you for carpet cleaning on top of a cleaning fee, to repaint the walls and if you mount TVs and or pictures, they charge you to patch up the holes and repaint the walls. I have lived in multiple apt buildings and none of them charged fees like this one. At the end of our move out, we were refunded a whole $4 and change from our deposit. To add to that, the majority of the time we lived there we weren’t able to utilize amenities due to covid but still expected to pay full cost for everything. The vending machines didn’t work most of the time as well.
I’ve been a resident for 5 years and have nothing but positive feedback. Great pool area, clean gym and very attentive staff. They have a quick response to all work orders and there has not been a day that has gone by where I have not seen the cleaning staff diligently cleaning with care.
Rude staff, poor maintenance, poorly made (terrible sound proofing), even there vending machines go out of order, and they choose to take away accommodations like the grill without giving any notice! I’ve lived in over 10 apartments, this is the only bad experience.
I lived here temporarily as part of a work relocation package. The building was very well maintained & my apartment was beautiful. Staff and neighbors were all very friendly and helpful. My only complaint is the freeway noise, which was audible even with windows closed - granted my unit was facing the freeway.
The worst apartment 1. What was really annoying were the loud noise from the freeway. The windows can reduce noise from the freeway. But you have to leave it close 24 hours 365 days. It's terrible. 2. Old building structure. You can hear footfalls and other movements from above clearly. 3. The previous manager is very nice. But, the new manager is em..... kind of mean.
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