Our basement was unusable for the first 5 days of our tenancy due to poor planning by management. Appliances are working, but awful and management is unwilling to allow tenants to provide better appliances. Management was resistant to helping a resident who was mugged.
Oct 16th alerted them about a nail protruding from one of my stairs. Their lack of detail and care was demonstrated, as it had been painted over. No action taken yet.
They take your deposit even if you clean. Had power tools going for over a month above my apartment they didn't tell me a pipe had burst Ior renovations were being done. At the time i worked from home and they simply said "we didnt rent the space out for you to work from" they entered my apartment without 24 hour notice on multiple occasions when I told them I had ptsd and need to know who is entering my space they told me that was impossible and that the park apartments wouldn't give "special treatment " . Parking,, if someone takes your spot after the office closes,, you're SOL it won't be towed until the morning opening of the office if the car is even there anymore.. but you pay for it regardless and the office doesn't care.. Doug will say one thing over the phone then when you email James will make excuses and change Doug's words even though he was never a part of the conversation. The office staff were incredibly rude it got to the point where I called to ask what accommodations could be made for my mental health with people entering my apartment the old woman continuously just hung up on me. I showed up at the office and she told me to "get it together and go away" it was so bizarre, I was polite, she was not. Beware the staff find someplace else to live
The only good thing I have to say about renting from these people is that they fixed broken things quickly. Other than that, they were a shockingly unaccommodating and hellish company to have to work with. I rented a two bedroom apartment in Prospect Park for two and a half years. Their office hours were virtually impossible to show up to if you had a regular day job and would make no concessions about rescheduling any meetings regarding applications or lease signings. Before my first roommate left the country, they charged him $20 to replace a lost sheet of paper he needed to fill out before vacating. They also wouldn't accept a $20 bill in person, so he had to send in a check. They waited two months after this incident to cash it, at which point my ex-roommate had already been living in New Zealand and had closed out his checking account. They then added an additional $20 on top of the first charge and sent it to me to take care of. When my second roommate moved out, I had another friend apply for the vacant room in April of 2020, at the height of the first wave of COVID-19. They denied his application without giving a reason and referred him to a separate company for an explanation (which never answered phone calls or returned any voicemails). When we offered them a much higher security deposit in order to assuage any worries about credit, they wouldn't budge an inch. When I tried explaining that I wouldn't be able to afford to live there on my own, they responded with, "So is this you giving notice?" They are completely insensitive to the concerns of their tenants and are more than happy to deny gainfully-employed people a place to live in the middle of a pandemic. I gave notice because there wasn't any chance that I'd be comfortable bringing strangers into the apartment with a virus spreading around. They also did showings of the place while I was still living there. While moving out, I spent days on my hands and knees cleaning every square inch of my apartment to ensure I got as much money back from my security deposit as I possibly could. Three weeks after moving out, they sent me an itemized list of "cleaning charges" and the amount of time spent on each one. The list was filled with complete lies, like finding "dust and slime" on my toilet that I had scrubbed totally clean and claimed to have spent 115 minutes cleaning my spotless refrigerator and 150 minutes cleaning the oven. They took $568.60 out of my deposit for that. I had been warned about their shady practices and expected them to keep some of my money, but was honestly caught off guard by how blatantly dishonest and disingenuous they ended up being. I have nothing but wonderful things to say about the Prospect Park neighborhood, and I loved the building I lived in, but I will never rent anything from the Park Apartments ever again and discourage anyone else from doing so. They are crooks.
0 stars. Theft in the building is out of control and management wont lift a finger
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