The washers and dryers are frequently broken. I get charged a convenience fee when I pay my rent on their portal website. The apartment does not stay warm in the winter and the small air conditioner does not cool the entire apartment-the bedroom stays hot - From a verified resident on ApartmentRatings
When I first moved here, everything was great. Nice location, reasonable rent, etc. Then things slowly went down hill and the last 2 years were pretty bad. They bump the rent up so much that it wasn't affordable. I am now renting an apartment 3 miles away of the same quality and paying $350 less a month. One major issue is they rarely plow their parking lots thoroughly. There were plenty of times that as neighbors we were all helping each other get in and out of the parking lot it was so bad. Another big issue was safety. I had a man sleep outside of my door for over a year. When I brought this up with management, they didn't seem to care about my safety and refused to put locks on the outside door, as it would "inconvenience other residents who had packages delivered and people visiting." I work overnights and there were countless times that someone would be sleeping in front of my door .I'd have to run to my car, lock the door and call the police. This would happen day after day. I had lots of issues with management, and they weren't always honest. When I moved out I wrote on my move out notice the reason was issues with management, but upon speaking with corporate and seeing it on the move out form, Merissa Monson wrote that it was due to "a change in household composition." This is not true. Overall, I am very disappointed with management at this location and how they treat their residents. Please think carefully before renting here.
DO NOT RENT HERE! I lived here for 2 years. The staff was nice, although they always seemed to have issues with the online rent portal. I gave 2 months notice and payed everything. Merissa Monson from the office emailed me after receiving our notice to vacate saying sorry to see us go. I was out in April. Recently, Merissa Monson emailed asking if we had moved out yet. It has been months since we moved out. Now they are trying to collect rent from the months after we left. I tried emailing Merissa to clear things up, even forwarded her own messages and she did not respond. They are trying to send us to collections, luckily I have plenty of emails from Merissa to dispute this, just really frustrating. I WOULD 100% TRY TO TALK ANYONE OUT OF MOVING INTO VALLEY VILLAGE! THEY WILL TRY TO SCAM YOU! UPDATE: Valley Village responded they apologize for the miscommunication that happened during my move out. However, I moved out in April and Merissa Monson stated on 5/22 and 6/1 via email that she would correct the error made. Miscommunication is not the issue here.
I was asked to vacate my apt here because the buffalo chick who lived above me threatened my life. Alas, she was on section 8 and so once again it's the hard working people who are punished for being as such. Shame in you buffalo chick - and to the people runnin this joint I'm not surprised you have issues filling vacancies now. All's well that ends well but it'll always be what it shouldn't.
I loved living here! I stayed for a year and a half and only moved because I invested in a house. Perfect location and reasonable pricing. Staff is awesome! Love that it's pet friendly and seeing all the dogs outside. The separate entrances and the back yards were so great to have. Lots of little pros you wouldn't think of!! I was able to have a screened porch which was also enjoyable
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