Lies, Lies, and more Lies. If I could I'd give VSM a negative 4 stars, really I would!!!!!! 1) The ad for this particular building said parking is next door for $150, LIE. it is not next door, and the parking that I could get (day and overnight) is more than $150. 2) The apartment was supposed to have been cleaned, Big Lie, it wasn't, I had to hire a professional cleaning company to do basic cleaning, like the carpet. The walls were dirty, in need of a paint job. The cleaning crew said it was obvious that the carpet had not been cleaned in a very long time. The blinds had drippings and gunck all over them. I had to pay to have them cleaned as well. 3) They touted the large storage in the basement as one of the pluses in this building. Mind you I didn't move in until the 19th of the month, I got the keys on the 7th of the month, I had to ask where my storage unit was. When they finally assigned one, it had no latches for a lock, part of the cage was missing so it wasn't secure, and the space is disgusting. So on move in day I was unable to store anything in the storage area. One of my movers said he wouldn't store his garbage in the storage unit that I was assigned. I had to pay for outside storage. 4) The entryway and hallway in the building is filthy, I guess they don't have a caretaker now. I am embarrassed to invite people over. 5) Today is 09/10/20, the elevator has been out since 09/02/20. We received an email from VSM, I believe on 09/04/20 stating that the elevator would be fixed on Tuesday, 09/08/20. Take a wild guess, IT'S NOT FIXED. I had a furniture delivery, on Tuesday, and they had to take my couches back because the stairwell was too narrow. I don't know when, or if I'll be able to reschedule. I'm just left hanging. 6) There is falling brick and rock in my apartment, and there are screens that need to be put on the windows. I put in a request over 10 days ago, someone finally called me on yesterday, saying it would be several hours before he could show up. I waited all day I finally received a call around 6pm, and by then I made other plans. Maintenance said they would call today, but so far I haven't heard a word. Maybe it will be 10 more days. In summary, I am just really disappointed. On the surface the apartment looks great this is why I took it, but I dread dealing with this management group.
Posting a review, after trying to get in contact with VSM for months over several issues with the property. I would like to say firstly, the lease that we signed had stated a dishwasher would be included in unit. Upon moving in we noticed not only was there not a dishwasher, but the unit was NOT professionally cleaned as we were promised. We signed a lease for a non smoker unit and the stench of cigarettes lingered everywhere as the previous tenants were clearly smokers, however absolutely NOTHING was done about it before we moved in. Almost 4 months of living on this property we found a cigarette butt underneath a radiator and theres absolutely no telling how long that's been there. We were promised a PROFESSIONALLY CLEANED unit once we moved in and the property was not swept, mopped, or dusted, let alone professionally cleaned (i genuinely believe not a thing was done in between the past tenants move out date and my move in date). About a week or so after moving in we contacted VSM with our concerns about the cleanliness of our unit as well as an electrical outlet being broken, a hole in the wall in our shower, and the lack of a dishwasher in our unit. The only thing VSM had addressed was the dishwasher and basically told us that the part in the lease that had stated the unit included dishwasher was for a different property. Extremely unprofessional. Recently we had found mice droppings in our kitchen and have gotten in contact with VSM about getting rid of them. They haven't replied to my emails for over 24 hours. This is an extremely urgent matter and I feel left in the dark and abandoned by a company I initially trusted. DO NOT rent with VSM unless you want to be stressed out 24/7, they are extremely unprofessional and unhelpful. They need to do better if they want to continue doing business in St. Paul and the negative reviews they are receiving clearly display that. I will never rent with this company again.
I’ve literally lived here a month. So at first, they seemed very caring and helpful. Once I moved in, completely different. I found mouse dropping, holes, broken doors, things left behind from the past tenet and more. Most they just deemed cosmetic (I have to deal with it). Told me they have a three month contract with a pest company, obviously they need a new one if I’m still finding poop. I haven’t been able to pay my rent through the online portal and was told that M-F at 3 o’clock, payments are picked up from the lockbox. Well of course that’s BS and now I’m going to have a late fee for over $100. I locked my key in the home a week or so back. $150 for someone to let me in the house. WHILE THE KEYBOX IS RIGHT OUTSIDE MY FRONT DOOR. They didn’t contact any of my previous landlords during application process, should’ve been the biggest red flag. AND tried to get me to sign a two year lease with them. I’ll be talking with a very wise family friend about a few things I could do. First time or younger renters BEWARE!!
Andre has been nothing less than awesome. He helped us get into our rental home during this pandemic and was able to safely show us the home. He has gone out of his way to answer my millions of questions and ensure that my family is comfortable with the processes. Seriously, just reach out this company. They are on your side the whole way!
Vsm is not good at getting things done for tenants . I live in a house where so many basic things are not fixed when we arrived and the owner doesnt approve things for unknown reasons and vsm as a property management took zero measures to hear our voice and get things done from the property owner . They just act like a transaction agent between property owner and tenant but when any basic amenities like door lock and garage door aren’t met , we are getting zero support from them to get things done.may be They are not helpful as asking for basic amenities are not outlined in the agreement . Beware while choosing .
Placement ads In the Listings Section on every page allows you to immediately call attention to your business and direct visitors to your website, social media pages, or offers by leveraging our website traffic through our listings section.
Click the button below to learn more!Read More
For more information on our listings and advertising services please contact us today!