I have rented from VSM for about a year now and it has been a great experience. The move in process was seamless as our agent, Andre, was always available and was answer questions at any time of day, despite Covid limitations. Over the course of the year, we had 1 maintenance issue that was resolved immediately despite submitting our request at 8pm. I have also gotten the opportunity to get to know the owner of my property and he is an outstanding dude. All and all, could not recommend another company more for your renting needs.
Between touring the unit, signing the lease, and coordinating move-in the two individuals I was communicating with were very quick, professional and extremely helpful. The process was seamless, it’s clear they care for their tenants. Upon moving in they did an inspection and found a couple of last minute items that need repair (very small, not very important items) and they had a technician out the same day
Lies, Lies, and more Lies. If I could I'd give VSM a negative 4 stars, really I would!!!!!! 1) The ad for this particular building said parking is next door for $150, LIE. it is not next door, and the parking that I could get (day and overnight) is more than $150. 2) The apartment was supposed to have been cleaned, Big Lie, it wasn't, I had to hire a professional cleaning company to do basic cleaning, like the carpet. The walls were dirty, in need of a paint job. The cleaning crew said it was obvious that the carpet had not been cleaned in a very long time. The blinds had drippings and gunck all over them. I had to pay to have them cleaned as well. 3) They touted the large storage in the basement as one of the pluses in this building. Mind you I didn't move in until the 19th of the month, I got the keys on the 7th of the month, I had to ask where my storage unit was. When they finally assigned one, it had no latches for a lock, part of the cage was missing so it wasn't secure, and the space is disgusting. So on move in day I was unable to store anything in the storage area. One of my movers said he wouldn't store his garbage in the storage unit that I was assigned. I had to pay for outside storage. 4) The entryway and hallway in the building is filthy, I guess they don't have a caretaker now. I am embarrassed to invite people over. 5) Today is 09/10/20, the elevator has been out since 09/02/20. We received an email from VSM, I believe on 09/04/20 stating that the elevator would be fixed on Tuesday, 09/08/20. Take a wild guess, IT'S NOT FIXED. I had a furniture delivery, on Tuesday, and they had to take my couches back because the stairwell was too narrow. I don't know when, or if I'll be able to reschedule. I'm just left hanging. 6) There is falling brick and rock in my apartment, and there are screens that need to be put on the windows. I put in a request over 10 days ago, someone finally called me on yesterday, saying it would be several hours before he could show up. I waited all day I finally received a call around 6pm, and by then I made other plans. Maintenance said they would call today, but so far I haven't heard a word. Maybe it will be 10 more days. In summary, I am just really disappointed. On the surface the apartment looks great this is why I took it, but I dread dealing with this management group.
I’ve literally lived here a month. So at first, they seemed very caring and helpful. Once I moved in, completely different. I found mouse dropping, holes, broken doors, things left behind from the past tenet and more. Most they just deemed cosmetic (I have to deal with it). Told me they have a three month contract with a pest company, obviously they need a new one if I’m still finding poop. I haven’t been able to pay my rent through the online portal and was told that M-F at 3 o’clock, payments are picked up from the lockbox. Well of course that’s BS and now I’m going to have a late fee for over $100. I locked my key in the home a week or so back. $150 for someone to let me in the house. WHILE THE KEYBOX IS RIGHT OUTSIDE MY FRONT DOOR. They didn’t contact any of my previous landlords during application process, should’ve been the biggest red flag. AND tried to get me to sign a two year lease with them. I’ll be talking with a very wise family friend about a few things I could do. First time or younger renters BEWARE!!
Andre has been nothing less than awesome. He helped us get into our rental home during this pandemic and was able to safely show us the home. He has gone out of his way to answer my millions of questions and ensure that my family is comfortable with the processes. Seriously, just reach out this company. They are on your side the whole way!
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