As a new homeowner getting to know how your house is a bit of a process and dealing with everything that inevitably that goes wrong can be really frustrating. We haven't even been in our home for a month and the air went out. Our warranty company set us up with Dan and Yours By Design Heating and Cooling and overall impressed with the service we received. It was a rather hot week and I know how many other people they have to help get their air back up and running again.... he was here every day last week with quick fixes so we could just get a few hours of relief until they were able to make their final fix this week as they were waiting on parts. I wasn't too impressed early on with the level of communication as far as arrival times and when they might be back, but once I expressed concerns that I may not be available at any moment throughout the day the communication got much better. The overall attention to detail fixing our AC and making sure everything is working properly made up for it in the long run! Dan is very knowledgeable and very kind, he even walked me through restarting my pilot lights after he had shut the power off to work on our AC unit. Overall recommend, he'll do everything to make sure the job gets done and more importantly that it's done right. UPDATE TO MY REVIEW: On Saturday it was 90 degrees outside, Dan called me to make sure our AC was still working properly and to make sure we don't have any issues moving forward. I can't tell you the last time someone has done that for me. Who does that? Not a lot of people out there. Hire them, they'll do a great job and truly care about what they do. You won't regret it. I'm incredibly impressed at that act of kindness and customer service.
I needed my boiler looked at on a Saturday after I woke up to no heat. Dan came out, found the problem and had it repaired that day. Great service!
I first contacted Dan several years ago after another HVAC tech didn't show and didn't return calls. Dan has always did his best to show on time. He recently replaced my furnace and A/C due to a Freon leak which wasn't worth fixing because of the system's age. He and his brother did the install and were very deliberate and not in a rush. They were more concerned with doing a good job, but despite that completed the install in a very reasonable amount of time. Everything looks great and works great. I doubt the big-names would give this level of service.
Great to work with. Dan took a look at an AC system damaged by Hail and was instrumental in providing the insurance company with the information they needed for full replacement. New system was installed in a day and works like a charm. Will definitely work with him again.
I could not have been happier with the service. Great service at a fair price. I certainly will call again for any future concerns.
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